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Terms & Conditions for Packages


All services offered are subject to availability.


Reservation for tours and accommodation must be made in black & white to KINABALU HERITAGE TOURS & CAR RENTAL SDN BHD.  To ensure that your reservations are processed smoothly, please furnish to us the following information (All Participants):

 1. Full name as per passport

2. Nationality

3. Passport No.

4. Passport Expiry

5. Place of Issue

6. Date of Birth

7. Gender

8. Rooming list / room type and special meals arrangement if required

9. Pick-up point / Arrival & Departure dates including flight details

It is you responsibility to ensure that any information which you give is accurate.


Upon confirmation of booking, a refundable of 100% deposit is required in order to secure the booking. The money would be return back to you if the tour is not available within 48 hours. You may follow the online step for the process of payment.


All amendments or cancellations must be received and acknowledged by us in writing (i.e., e-mail). Any Hotels, Restaurants, Tours, and other companies related to the services required may charge cancellation fees depending on the circumstances. If any such charges are imposed by them, these charges will be billed to you through KINABALU HERITAGE TOURS & CAR RENTAL SDN BHD

For cancellations received before tour commencement, the following charges will apply :

 30 days and above before arrival       30% of tour cost forfeited

21 days to 27 days before arrival       50% of tour cost forfeited

14 days to 20 days before arrival       75% of tour cost forfeited

7 days to 13 days  before arrival        100% of tour cost forfeited

For services not utilized, no refund will be made for any part of services, tours hire, meals etc.

Note: If, some, but not all-party members, cancel the holiday or part of it, additional charges may be payable by the remaining members.


We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason beyond our control. If we have to cancel your holiday we will offer you:- alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid.


We strongly recommend that you and all members of your party are covered by a policy of travel insurance for peace of mind during vacation. OR you can required from our company to arrange it for you.



Seek the advice of your doctor if you have any doubts about your health. If you are pregnant, if you suffer from epilleptic fits, mucular cramps, hypertension, diabetes, heart disease, anthritis, peptic ulcers, chronic asthma, hepatitis or jaundice. If you are taking part in a long jungle trek or adventure caving, ask your doctor for anti-histamine (for stings, bites or plant allergies) and for a general purpose antibotic.


If you are come from a cold climate, it is possible to acclimatize to the tropical heat in advance by sweating for about an hour every day for 3 weeks before departure. Take a daily sauna or hot bath, or wear warm clothes while jogging.


Sarawak and Sabah is remarkably free of tropical diseases. Even malaria has been eradicated, though if you come here from another tropcial country you should continue to take anti malaria pills.


Kinabalu Heritage Tours & Car Rental Sdn Bhd acts only as agent for hotels, transport carriers, passenger boats, airlines, tourist office and all other contractors and  as such, shall not be responsible for any irregularity, delay, loss, damage, accident, changes of airplane schedules, strikes, political  or civil commotion etc…caused by or arising from circumstances beyond our control.  We also reserved the right to change the itineraries with or without notice if found in the best of all concerned.

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